Insights

Welcome to our Insights page. Grab a coffee, have a read, and reflect on your learning. As always, do let us know if you have any learning or reflections that you would like to share.

We also share lots of videos on our LinkedIn page. Do give us a follow and join in the discussion there.

Just why is this conversation SO difficult?

When we run workshops on Difficult Conversations, one thing always surprises people…the list of reasons a conversation can feel difficult is much longer than they expect. At The Conversation Lab, we define a Difficult Conversation simply as one where something makes it harder than normal to achieve the outcome you want. And it isn’t always the subject. It can be the person. The situation. What is at stake. How confident you feel. What you think the other person might do. Or

Kathryn Mitchell

3 days ago3 min read

A game of conversation whack-a-mole

Ever feel exhausted at the end of the day and wonder why? It might be because you’ve had somewhere between 250 and 400 conversations today. And in today’s world, these conversations aren’t just happening face-to-face or over the phone. We’re constantly switching between channels. Think about it: you’re in a Zoom meeting, then you quickly respond to a Slack message, and oh, there’s an email notification. Each of these channels demands different forms of communication. And the

Kathryn Mitchell

Sep 26, 20252 min read

How can we execute faster?

Earlier this week we shared a video on how critical effective conversations are to driving momentum and execution. Did you watch it? There’s more to the story. The way we work and communicate has fundamentally changed, and these shifts are creating challenges that most teams aren't prepared for. Think about it: ➡ 30% of today’s workforce is Gen Z. Their way of working, communicating, and the expectations they bring to the table are vastly different from those of previous ge

Graham Drew

Sep 19, 20252 min read