Our Story
In 1999, businesses were racing to embrace the latest technology, investing heavily in computers big and small. It was in this fast-paced, dynamic world that Kathryn and Graham first crossed paths. Little did they know, this chance meeting between two very different personalities would set the stage for an exciting future.
Fast forward to 2022. Kathryn and Graham had ventured down different career paths but shared one realization: life is about more than just a job—it's about doing what you love. Kathryn had become a marketing expert, traveling the world, raising a family, and growing into a sought-after executive coach. Meanwhile, Graham expanded his leadership across global teams in areas like sales, sourcing, and consulting, even becoming a certified forensic interviewer. Oh, and both had mischievous dogs that kept them on their toes!
By this time, both had built their own businesses and were fortunate enough to work with some truly inspiring clients. Over countless coffee catch-ups—peppered with stories of chewed-up shoes and broken vases—their conversations often turned to a challenge they both noticed in the workplace. Their clients’ teams were well-trained and equipped with tools, but something was still missing.
As one client put it: “Our people are great, but being good isn’t enough anymore. We need to be experts at human-to-human connections. How do we get there?”
This question sparked an idea. Combining 25+ years of hands-on experience across marketing, sales, negotiation, and customer service—and drawing insights from fields as diverse as journalism, medicine, and law enforcement—Kathryn and Graham set out to create a solution. And so, The Conversation Lab was born. Our mission? To help teams unlock their full potential by mastering the human element of business.
Meet The Team
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Kathryn Mitchell
Co Founder
Kathryn Mitchell is not your average coach. With over 30 years of navigating the ever- evolving business landscape, Kathryn brings a unique blend of expertise in leadership, marketing, sales, and facilitation to the table. She’s worked with top-tier business leaders, helping them crack the code on what it takes to lead with confidence, clarity, and impact.
For Kathryn, everything starts with a conversation—because the right conversation creates
momentum. She believes that when people truly connect, ideas ignite, teams align, and action follows. It’s these powerful, meaningful conversations that drive businesses forward,
transforming plans into results and potential into performance.
Whether you’re looking to sharpen your decision-making skills or elevate your teams performance, Kathryn knows how to unlock that momentum and turn challenges into opportunities.
When she's not helping teams to increase momentum, you’ll find her exploring new ideas,
trying to train her dog, and negotiating gaming time with her kids.
Graham Drew
Co Founder
Graham Drew brings over 30 years of commercial experience across a wide range of sectors. Having led teams on both sides of the buying and selling table, he’s mastered the art of negotiation and knows how to navigate even the toughest business challenges with ease.
As a Certified Forensic Interviewer and expert negotiator, Graham has a deep understanding of what drives people—and, more importantly, what drives results.
For Graham, successful business isn’t just about closing deals; it’s about creating conversations that spark faster execution and build momentum. He believes that the right dialogue at the right moment can streamline decision-making, break through barriers, and turn strategy into swift action. Graham’s focus is always on driving progress and making things happen, fast.
When he's not helping teams to improve execution, you’ll find Graham deep in research, training down the gym, or sipping great coffee.
