Our Story
In 1999, businesses were racing to embrace the latest technology, investing heavily in computers big and small. It was in this fast-paced, dynamic world that Kathryn and Graham first crossed paths. Little did they know, this chance meeting between two very different personalities would set the stage for an exciting future.
Fast forward to 2022. Kathryn and Graham had ventured down different career paths but shared one realization: life is about more than just a job—it's about doing what you love. Kathryn had become a marketing expert, traveling the world, raising a family, and growing into a sought-after executive coach. Meanwhile, Graham expanded his leadership across global teams in areas like sales, sourcing, and consulting, even becoming a certified forensic interviewer. Oh, and both had mischievous dogs that kept them on their toes!
By this time, both had built their own businesses and were fortunate enough to work with some truly inspiring clients. Over countless coffee catch-ups—peppered with stories of chewed-up shoes and broken vases—their conversations often turned to a challenge they both noticed in the workplace. Their clients’ teams were well-trained and equipped with tools, but something was still missing.
As one client put it: “Our people are great, but being good isn’t enough anymore. We need to be experts at human-to-human connections. How do we get there?”
This question sparked an idea. Combining 25+ years of hands-on experience across marketing, sales, negotiation, and customer service—and drawing insights from fields as diverse as journalism, medicine, and law enforcement—Kathryn and Graham set out to create a solution. And so, The Conversation Lab was born. Our mission? To help teams unlock their full potential by mastering the human element of business.
Meet The Team
